Shipping policy

We know you (and your dog) are eager to receive your new PoochNest™ wellness product. We are committed to ensuring its journey from our facility to your home is safe, swift, and reliable. Here is everything you need to know about our shipping process.

Order Processing Time

Once your order is placed, our team gets to work preparing it for shipment. We perform a final quality check to ensure your product meets our premium standards before packaging it securely.

  • Standard Processing: Orders are typically processed and dispatched within 1 business day.

  • High-Volume Periods: During peak times (like sales events or holidays), processing may take up to 2-3 business days.

Estimated Delivery Times

The time it takes for your order to arrive depends on your location. These are the estimated delivery windows after your package has left our warehouse:

  • 🇺🇸 USA: 3–9 business days
  • 🇬🇧 United Kingdom & Europe: 7–14 business days
  • 🌎 Rest of the World: 10–18 business days

Free Shipping: We are pleased to offer FREE standard shipping on all orders over $50.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email. This email will contain your unique tracking number, allowing you to monitor the progress of your package right to your doorstep.

Questions?

If you have any questions regarding your order's shipment or delivery, our customer support team is here to help. Please contact us at hello@poochnest.com